NHS Frimley General Practice Apprenticeships

Rhiannon started her career as an apprentice with a GP practice, where she achieved a distinction grade. To find out more about her experience watch Rhiannon’s case study.

Benefits include:

• hands-on sector experience
• formal assessment leading to nationally recognised qualification.
• annual leave entitlement
• access to NHS discounts
• access to NUS Apprenticeship discounts Pension scheme
• opportunities for on-going development

• excellent communications skills - to liaise with a range of people and partners
• digital skills: learning a range of IT software and databases
• organisation and co-ordination skills: basic project management skills
• administrative skills: Assist with general administrative tasks
• collaboration: working closely with the practice team
• confidentiality and Data Protection - maintain strict confidentiality of patient information

• manage the practice's appointment system, including booking, monitoring and maintenance.
• handle practice correspondence, both paper and electronic, and attach it to the patient record.
• deal with requests from patients, team members, and external agencies.
• update data on the electronic patient record system EMIS.
• provide administrative support to doctors and the practice manager.
• ensure accurate data entry and learning key practice procedures.
• collaborate with other health professionals and file all lateral flow results.
• undertake short projects as part of your apprenticeship training program.
• identify important clinical data from correspondence, such as new
• diagnoses, peak flow measures, blood pressure readings, height, weight, and smoking status.
• coordinate test requests (bloods, x-rays, scans, etc.) through the workflow process, including contacting patients, generating test request forms, and arranging follow-up coordination as needed.
• draft responses to consultation letters for GPs.

• strive to achieve your best and understand the pass to distinction grade outcomes available for your apprenticeship.
• take responsibility for reflecting on your own learning needs and prioritising these as part of your training schedule.
• ensure you have an excellent attendance record to enable you to take full advantage of the training, to support the achievement of your apprenticeship.
• ensure timely and accurate completion of modules and assignments, striving for the best quality by seeking advice and support from your mentors
• attend and fully participate in all learning activities scheduled, even if they are in addition to the minimum off-the-job training requirement
• seek clarification immediately where tasks or subjects are unclear, to ensure you don't fall behind with your learning schedule
• participate in English and maths tests at the start of the programme
• achieve the Level 2 Functional Skills qualifications in maths and English if required.

• to learning new skills within the healthcare sector
• to being honest and reliable
• to having a flexible approach to work

• for building good working relationships.
• for working in challenging situations.
• to remain motivated to succeed

• exhibit attention to detail and quality of work.
• an understanding of what confidentiality means in the healthcare sector.
• communicate well in a variety of situations.

• committed to having a fair and equitable approach to your work.
• this includes having a professional approach to everything you do.
• committed to being a valuable member of the team.

• basic knowledge of IT packages
• English and maths GCSE grade C/Level 4 or equivalent- desirable
• previous level 2 or equivalent qualifications- desirable